Get help from Adult Social Care

You may need some extra support with aspects of daily living because of:

• an illness or health condition
• a disability
• frailty
• an accident or fall
• recovery after a stay in hospital
• caring responsibilities

Contact us for advice and information if you or someone you care for needs some extra help.

You can contact our Equipment and Adaptations Service if you have physical difficulties which make it hard to carry out tasks or move around your home. They will be able tell you about potential solutions.

We may refer you to a local service that can help you to live independently or one of our short term support services.

We’ll arrange for someone to visit you to carry out an assessment of your situation if your needs are more complex.

To be eligible to receive social care support from us, your needs will be assessed against national eligibility criteria. If you do not meet the criteria, we’ll still give you advice and information about available support. You can also search for local organisations that provide care and support services in our directory of services.

If you do meet the criteria, we will work with you to decide which services would help you most to meet your needs and achieve your outcomes. These can be a mixture of formal and informal community support services, some of which are free. These will form your care and support plan.

We will also carry out a financial assessment to see if you have to pay anything towards your care and support. We will also provide advice on where to get independent financial advice, and make sure that you are receiving the right benefits.

Your support arrangements will be reviewed regularly to make sure your needs are being met. You can also request another assessment if something changes.