Listening to your concern or complaint
Have we failed to meet your expectations? If so, please let us know. If you feel we have let you down in any way, we would like to hear from you so we can rectify the situation.
The best way to make a complaint is by writing to us. You should set out why you feel our level of service failed to meet your expectations and explain what you want us to do to put things right. This also provides us with account of your experiences.
To get in touch, please use the contact details below. Any complaints will be dealt with seriously, and we will come back to you to say what we can do to change the situation.
How can I make a complaint?
In the first instance you should speak to the people responsible for the service provided. If the problem remains unresolved you have a right to make an official complaint. We can help you understand how the complaints procedure works and support you through the process. Our aim is to:
- Help make the issue better;
- Put the customer at the centre of the process;
- Remain transparent and clear in our dealings;
- Act justly and consistently in our decision making;
- Improve our services by understanding any feedback or complaints we receive.
Our aim is to respond to any complaint within three working days. Our first response will be to explain how we plan to tackle the issues that have been brought to our attention. The complaint will then be handled by the service involved. They will look into the complaint and aim to give you a detailed written response within 20 days. If the investigation will take longer than 20 days, we will notify you of the delay.
During this period, you can contact us for any advice or assistance you may need, or if you remain unhappy with the service provided. Our aim is to ensure we meet or exceed your expectations.
You will be notified of the resolution to your complaint. If you are still unsatisfied with the outcome, we will inform you of how to contact the Local Government Ombudsman.
Stockport Council (ASC Quality Team)
Address: 4th Floor, Stopford House Piccadilly, Stockport SK1 3XE
Phone: 0161 217 6029
Fax: 0161 474 4666
Minicom: 0161 217 6024