Listening to your concern or complaint

If you are unhappy with our services in any way, please tell us. We want to know so we can try to put things right.

It is best for you to raise your concern or register your complaint in writing as this gives us a clear record of why you are unhappy and what you would like us to do about it. Please use the contact details below to get in touch. We will look into it and get back to you saying what we will do to put things right.

How to make a complaint (our complaints procedure)

If you have approached the team responsible for the services about which you are unhappy and you are still not satisfied, you have a legal right to make a complaint. We are here to advise you on the complaints procedure and support you to do that. We will always try to:

• Put things right
• Be customer focused
• Be open and accountable
• Act fairly and proportionately
• Use the opportunities to improve our services.

We aim to reply to your complaint within three working days of receiving it and we will tell you how the matters you have raised will be handled. Your complaint will be recorded and then forwarded to the manager of the service involved who will investigate and try to provide a full response to you in writing within ten working days. If we think it will take longer than this to investigate your complaint properly, we will contact you to let you know. While this is happening, if you need any information or advice, or are dissatisfied in anyway, then please do not hesitate to contact us. We will do all we can to put things right for you.

If we cannot resolve your complaint to your satisfaction, then we will advise you on how you can take your complaint to the Local Government Ombudsman and let you know how you can do this.

Look at our Easy Read leaflet

 

Useful contacts

Please note that links to websites will open in a new window.

Stockport Council (Adult Social Care Customer Care)
Address: 4th Floor, Stopford House Piccadilly, Stockport SK1 3XE
Phone: 0161 217 6019
Fax: 0161 474 4666
Minicom: 0161 217 6024
Email: gettingitright@stockport.gov.uk

Please contact me - I have  
a concern or complaint

More information

Click here to view the Local Authority Social Services and NHS Complaints (England) Regulations 2009.

Click here for Department of Health information on the social care complaints regulations.